Tenancy Sustainability Manager

Alliance Homes Group
Weston-Super-Mare, United Kingdom
Closing date
10 Dec 2023

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Contract Type
Full Time
The vacancy

Permanent (37 hours per week)

We are looking for an experienced Housing Manager, who will lead on our two key services for customers, The Customer Service Income Team and our Anti-Social Behaviour Service.

You will lead the service to create a multi-disciplinary tenancy sustainability team, who will deliver exceptional service every time. We are looking for someone who can champion sustainability throughout the organisation and influence the development of organisational strategy and lead, develop and motivate skilled customer income and anti-social behaviour teams.

Main Responsibilities

Your main responsibilities will be to lead your service, providing support and guidance whilst managing and taking responsibility for the two Assistant Managers, one for the ASB service and one for Customer Income. You will resolve complex queries, reviewing and implementing policies and new processes and will work collaboratively across the business to create a motivated, high performing team!

You will lead the Customer Income and ASB services to develop a service which helps customers sustain their tenancies, whilst leading and developing the Anti-Social behaviour service to ensure that the service is high quality, suportive and responsive in its approach to our customers.

Working with the Customer Income service, you will embed all debt collection activity into the service and regularly review and refresh policies and processes in line with new legislation.

We are looking for someone to ensure that all training for colleagues in the service focuses on developing a professional, multi skilled team who have both the knowledge and the resources in place to deliver an excellent experience to our customers.

If you are an effective, collaborative leader with a great track record for delivery and a passion for delivering an experience to all our customers, then this is the job for you!

About you

We are looking for someone who has experience in leading, developing and motivating housing services teams to deliver a great service. The successful candidate will have a formal housing qualification (ideally Level 4 CIH), or will be willing to work towards one, with a deep understanding of housing law and it's implications in tenancy management.

You will be a strong influencer; both with colleagues and with external stakeholders and have the ability to develop strong working relationships.

The successful candidate will also be subject to a satisfactory Enhanced DBS check.

Closing date: 27th November 2023

Interview date: To be confirmed

Alliance life

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.

AMBITIOUS FOR ALL - We are one team, aiming high for our customers.

GENUINE - We are authentic and encourage everyone to be themselves.

AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.

MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.

EFFECTIVE - We are professional and can be relied on to achieve consistently good results.

We want you, to be you

Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.

We welcome applications from a diverse range of talented individuals who can help us reach this goal.

We are Disability Confident Leader and guarantee that any individual with a disability will get an interview if they match all the essential criteria for the role.

We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).

Vacancies to fit you

Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about.

We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.

Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.

If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.

*dependant on role

The benefits

33 days annual leave including bank holidays

Your Alliance Day - a day off on your work anniversary

Flexible working and agile working practices

Learning and development opportunities

Reward House - Benefits portal

Health care
cash plan

Option to
buy leave

Cycle to
work scheme

Employee Assistance Programme

Free on-site

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